Frequently Asked Questions
We hold our mattresses to the highest standards; our mattress is pure luxury, made with the highest quality products! “We simply believe there is no other product like ours on the market.
Our technology, we’ve worked hard to reduce our layers down to the essential 3 layers, our bi-level pocket coil system, EcoTexTM Soy Foam, & our Zen-M Memory Foam with 100% gel infusion. Whats makes it more special is that it is NEVER COMPRESSED!
Our mattresses are hand crafted In Vancouver, made with the highest quality materials. Please see Technology for more info.
We simply believe a mattress should not be compressed into small box, we don’t want to compromise our Luxury Handcrafted mattresses; there for we don’t believe in compressing our mattress, we ship our mattress full-length to you.
Yes all are foams used are eco-friendly and health-conscious EcoTexTM soy bean based foams, to provide you with a healthy sleep environment.
Our mattresses our never compressed there for our mattress is ready to sleep on upon delivery.
We generally recommend purchasing our entire unit the mattress & box spring. However if your current box spring/foundation is in excellent condition, meaning that it is not warped or not sagging, it should work fine.
All our bases are made from solid Canadian Lumber. The wood is Kiln dried before the foundations are made to ensure greater durability.
There are 2 options; you can go with a low profile base which is 5” in height or a regular size which is 9” in height. SEE CHART
Yes that is an option.
This all depends on you & what you already have. Bed frames are commonly used to position a mattress and box spring/ foundation of the floor. We strongly recommend placing your mattress on a supportive, rigid base whether that's a traditional metal frame (with proper centre support) with foundation, a platform bed or a slatted bed. Mattresses should be able to breathe. SEE METAL FRAME
How high is the metal frame?
It is 7” in height.
What is the total height of the metal frame, low profile boxspring & the mattress?
It is a total of 24” in height.
What is the total height if the metal frame, regular boxspring & the mattress?
It is a total of 28” in height.
For wood frames, there must be 5 cross slats and one must have center leg to the floor (preferably the middle slat). If some slats are bowed or uneven this can change the way a mattress is intended to feel. Still not sure, just snap a picture of your bed and send it to us, we will let you know if that’s the proper support the mattress needs. firstname.lastname@example.org
Someone from our 5 Star delivery team will be in contact with you, if you have any questions for our delivery team please email email@example.com
Yes our mattress is designed to work on adjustable bases. Our foams and coils that we use in our mattresses are flexible and can easily bend without causing damage to the mattress or voiding the warranty.
LunaZenTM mattress is 12” in height therefore look for sheets with that depth in mind.
We recommend a mattress protector for your mattress. Mattress protectors are designed to help repel liquid and prevent other sources of damage (dirt, dust, allergens, etc.). In the event you were to spill a drink, have an accident prone child or pet, the mattress protector will help to ensure your mattress stays fresh, clean, and unsoiled.
The LunazenTM Sleep mattress is 12” in height.
Just send us an email of what you have in mind!
This is highly recommended. Rotating the mattress will increase comfort & lengthen its life. Initially, as guidance we would say once a month.
Use a soft, damp and clean cloth using small circular motions to clean. You may use light fabric cleaning products. Do not wash your cover.
We use a Silpure advanced stretch knit cover. See
http://www.ultra-fresh.com/silpure/ for more details.