Shipping & Returns

How Long Does LunaZenTM Take To Be Delivered?

Upon Purchase, your mattress will be handcrafted the very next day at our Vancouver factory, please allow 7 to 12 business days for delivery in BC, or 14 to 21 days outside of BC. Please allow extra time to ship to remote areas. Our 5 Star home deliveries are made easy & convenient for you. We work with your schedule.

Do you ship all over Canada?

For now, LunaZenTM is shipping across BC, Alberta, and Saskatchewan.

We ship to the following Major Cities:

Additional shipping charges may apply when shipping elsewhere in Canada. 

Can We Pick Up Our Mattress?

Yes we can schedule a fast & simple pickup for our Vancouver & Lower Mainland customers.

Will You Remove My Existing Mattress?

Our 5 Star delivery service will remove & recycle your old mattress & box spring. When you recycle your mattress and box spring, you reduce the amount of waste going to our local landfill.

Is The Mattress Compressed & Shipped In A Box?

We don’t want to compromise our Luxury Handcrafted mattresses; there for we don’t believe in compressing our mattress, we ship our mattress full-length to you.

How Does The Return Policy Work?

First allow 30 days of sleep on you new LunaZen™ mattress, this will give you enough time for your body to adjust to the feel of your mattress. Before you even get your mattress, we want you to be happy. We stand behind our product. But if you’re not completely satisfied with your LunaZen™ in the first 100 days after purchase, let us know at hello@lunazen.ca. First, we’ll do our best to resolve any issues you might have. But if you’re still left unsatisfied, we’ll make it right. We’ll arrange to have it picked up from your bedroom & donated to someone in need or to a local shelter for you at zero cost and deliver a full refund of your purchase.

 

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