Your new Lunazen™ mattress is covered by a 10 Year Limited Warranty. At Lunazen™ Sleep Inc, we hold our self to the highest standards of craftsmanship. This means that for a period of 10 years, dating from the time you purchased your new mattress from Lunazen™ Sleep Inc, when it has a defect covered under the warranty, we will replace or repair it without any charge to you, the initial purchaser of the product, This Warranty is not transferable. Please ensure there are no stains/soiling on the mattress fabric. All materials found in unsanitary condition have no warranty.
Warranty Made Simple
The Limited Warranty Covers the following,
The Limited Warranty Does Not Cover the Following,
If you have never rotated your mattress, this could be part of the cause of your issue, if not rotated please do & monitor the progress. All frames must have center support to the floor. For metal frames, there must be at least one cross bar with center support. For wood frames, there must be 5 cross slats and one must have center leg to the floor (preferably the middle slat). Platform & Adjustable Bases adhere to our warranty guidelines. Please take note, comfort is not a warrantable issue, Lunazen™ Sleep Inc. will not replace beds for warranty due to comfort as the stand alone issue.
Please email email@example.com with any of your warranty questions.