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LunaZenTM Warranty

Sleep Matters!

Your new LunaZen™ mattress is covered by a 10 Year Limited Warranty. At LunaZen™ Sleep Inc, we hold our self to the highest standards of craftsmanship. This means that for a period of 10 years, dating from the time you purchased your new mattress from LunaZen™ Sleep Inc, when it has a defect covered under the warranty, we will replace or repair it without any charge to you, the initial purchaser of the product, This Warranty is not transferable. Please ensure there are no stains/soiling on the mattress fabric. All materials found in unsanitary condition have no warranty.

Warranty Made Simple

The Limited Warranty Covers the following,

  • Deterioration which causes the mattress to have a visible indentation or sag greater than 1.5", as long as that indentation or sag has not resulted from use of an improper or unsupportive foundation or frame.
  • Any physical flaw in the mattress such as tearing of the mattress cover, despite normal usage and proper handling
  • Any manufacturing defect in the mattress cover such as the fabric tearing or stitching unraveling.

The Limited Warranty Does Not Cover the Following,

  • A normal Increase in softness of the mattress which is normal and does not affect the pressure relieving craftsmanship of the mattress.
  • Physical abuse or damage to the mattress and or the cover material including but not limited to tears, cuts, liquid damage, bodily fluids, stains & spoiling, mold or mildew caused from use of the mattress on non-breathable surface for example the mattress laying directly on the floor.
  • Comfort Preference or issue
  • Damage from use with an inadequate foundation and/or frame.
  • Product sold by “resellers” who are not authorized retailers
  • LunaZen™ Sleep Inc. does not warrant that the mattress will fit a particular size of sheets

Warranty Claims

If you have never rotated your mattress, this could be part of the cause of your issue, if not rotated please do & monitor the progress. All frames must have center support to the floor. For metal frames, there must be at least one cross bar with center support. For wood frames, there must be 5 cross slats and one must have center leg to the floor (preferably the middle slat). Platform & Adjustable Bases adhere to our warranty guidelines. Please take note, comfort is not a warrantable issue, LunaZen™ Sleep Inc. will not replace beds for warranty due to comfort as the stand alone issue. Please email hello@lunazen.ca with any of your warranty questions.

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Mattress Sizes

Twin 38" x 74" x 12"

This is ideal for young children and bunk beds and is the perfect option when graduating to a big girl/big boy bed. Also known as a single bed.

Coil Count:608

 

Twin XL - 38" x 80" x 12"

While traditional twin size mattresses are perfect for young children and shorter adults, twin XL mattresses measuring 39” by 80” were made to fit a taller adult sleeper.

Coil Count: 650

 

Double - 54" x 74" x 12"

The full size mattress, also known as a double bed was the most popular mattress size for adults and couples before the introduction of the queen size mattress in the 1950s. Full size mattresses are great for families with older children and teenagers. In cities, where space is a luxury, full size mattresses have never gone out of style.

Double: 864

 

Queen - 60" x 80" x 12"

The queen size mattress is designed to provide more sleeping room for couples, while still being small enough to fit in smaller rooms. Since its debut, customers have crowned the queen sized mattress as the #1 selling mattress size in the industry.

Coil Count:1,020

 

King - 76" x 80" x 12"

This size is a royal fit for any master bedroom. The king sized mattress was designed to provide more sleeping surface. Stretch away!!

Coil Count: 1,292

 

Cal King - 72" x 84" x 12"

The California king size mattress is longer than a traditional king at 84”. Offsetting its longer length, California king mattresses shave 4” off the width of a traditional king mattress, measuring 72” across. The California king mattress is great for tall people or any person who likes to stretch out in their sleep.

Coil Count: 1,292